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Privacy Policy

Rev. [1 January 2024]
This Privacy Policy applies to this website and all SF TechLogis Sdn Bhd websites (collectively the “Site”), software application, desktop browser extensions (collectively the “Extension”), and mobile applications (collectively the “Mobile App”). The Site and Mobile App are owned and operated by SF TechLogis Sdn Bhd (1261826-U) (“SFTECH”). We appreciate your trust in us, and we want you to know what information we collect from you and how we use and share it. By visiting the Site or using a Mobile App, you accept the practices described in this Privacy Policy.

The Site is hosted in Malaysia.


Information We Collect

We collect and store the information you provide to us through the Site and the Mobile App.

1.  Personal Information. The information we collect may include, without limitation, your name, address, telephone number, email address, corporate information, testimonial, and date of birth. Personal information will be collected at various times including, without limitation, when you:

  • Write an e-mail or letter to SFTECH
  • Submit a transporter review or testimonial to SFTECH.
  • Participate in a marketing survey, promotion, or event.
  • Contact our customer service or product information departments.
  • Register on our Site.
  • Navigate the Site

2.  Technical information we collect and store automatically. Whenever you visit the Site, we automatically collect and store the following information: the Internet address from which you accessed the Site, the date and time you visited the Site, the duration of your visit to the Site, whether you are a new or returning User, the page from which you exit the Site, what country you are visiting from (your network location), the Internet address of the web site from which you linked to the Site, the name of the file or words you searched for, items clicked on a page, information about your mobile device including the unique identifier for your device and the browser and operating system used. The Site is not designed to respond to "do not track" requests from browsers

3.  Cookies. This information is stored using session ID cookies, persistent cookies, and various other cookies. A cookie is a small data file that is stored by your web browser on your computer.

4. Third-party Information. To help us understand and enhance our interactions with you, we may permit web analytics and other providers to collect and process information on our Site using the technologies described above. Some of these providers have information about you, including personal information, demographic information, and interest reports which they will share with us. And we may share your personal and technical information with them.

5. Location. This app is a location-based service that requires access to your mobile device’s location data, even when the app is closed or not in use, in order to provide the service. The purpose of this background function is to provide your location to your company (shipper/transporter) or clients (shipper) to track the cargo you deliver.


Using Information We Collect

We want to provide you with the best possible internet experience and fulfill your orders exactly as you've requested. Additionally, we want to make your experience with SFTECH a pleasant and positive one. To do this, we may use any information we collect for any legitimate business purpose (including, but not limited to, marketing). For example, we may use the information as follows:

1. Use of Personal Information

  • Process your order;
  • Match you up with the Shipper that is the best possible fit for you;
  • Provide the products and services you request;
  • Partner with stores where you like to shop;
  • Send you promotional offers;
  • Identify your product and service preferences;
  • Customise our communications to you;
  • Improve our customer service;
  • Share your positive product testimonial with others.

2. Use of Technical Information. This information is used to measure the number of visitors to the Site and various sections of the Site, the percentage of visits that came from keyword searches, the average time spent on the Site by visitors, and the average number of page views by visitors. It may also be used to identify system performance or problem areas. We also use this information to help us improve the Site, analyze patterns of usage, and make the Site more useful. This information is not used for associating search terms or patterns of site navigation with individual users. The Site may periodically delete its web logs. We use thirdparty analytics services to collect and analyze this data, and on occasion, we may provide this information to third-party entities we contract with for further analyzing website traffic.

3. Use of Cookies. Cookies allow us to enhance, personalize, and track your online experience so that the information you receive is more relevant to you. This technology will allow you to move faster through our website once the information is in our database since you do not have to re-enter the same information or log in each time you enter the site.

4. Third-party Information. Third Party Information helps us to enhance and personalize our interactions with you so that the information you receive is more relevant to you. We use third-party information for behavioural advertising, which allows us to predict your preferences to show you ads and send you e-mails that are more likely to interest you.

5. Use of Location. We may also use your device, location, profile, usage, and other personal data to screen drivers and delivery partners before enabling their use of our services, prevent, detect, and combat fraud or unsafe activities, and share drivers’ location and details. If you are a driver partner, we may share your personal data with clients, including your name, vehicle model, number plate, location, and average rating. If you are a delivery partner, we may share your personal data with your selected merchant-partner and user, including your name, vehicle model, location, and average rating.


Information We Share with Others and Your Privacy Rights

It is not a practice of SFTECH to sell, rent, or trade personal information. To best service our customers, we may share any information we collect for any legitimate business purpose. We share certain limited information with the Transporters. We may also share your personal and technical information with web analytics companies and services to provide a more personalized web experience for you. We use third-party service providers to help us operate our business, the Site, and the Mobile App, provide certain services, or administer activities on our behalf, such as sending emails, shipping orders and hosting, public and media relations, internet services, e-commerce, and order fulfillment. We will share your information with these third parties for those purposes. For example, whenever you place an order through the Site, we will provide your name, address, phone number, and other information required by the shipper so that the shipper can efficiently deliver your order according to their internal and legal requirements.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.


How We Use Email

When you provide us with your email address, you may receive emails from us, and/or from your Shipper. E-mails may be sent to assist us in processing your order, respond to a request, provide customer service, or inform you about products, services, or promotional materials. We intend to send promotional e-mails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in our e-mails.


Links to Other Sites

From time to time, we provide links to third-party sites on the Site and the Mobile App. These sites operate independently of SFTECH and have established their own privacy and security policies. We encourage you to review these policies at any site you visit.


Updating or Reviewing Your Information

You may review or update your customer information (name, address, telephone number, email address, credit card number, etc.) under Your Account.


Security

SFTECH is committed to protecting the privacy of your personal information. We intend to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for the protection of the information we collect, and we limit the information we provide to third parties. When you make a purchase or submit a document on the Site, your transactional information is transmitted in a safe, encrypted format.


Your Consent

By using and continuing to use the Site or the Mobile App, you consent to the collection and use of your personal information as detailed in this privacy policy.


Privacy Policy, Terms of Use, Notices and Revisions

Your use of the Site, the Extension, and the Mobile App, and any disputes arising from such use, are subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions, including, but not limited to, the provisions addressing limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Service at any time. All changes and clarifications will take effect immediately, upon their posting on this Site. If we make changes, we will post them and indicate the most recent revision date of this Privacy Policy. We encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy. This Privacy Policy applies to this Site.


Contact Us

If you have any questions or suggestions regarding our terms of use or privacy policy, please contact us at:

SF Lorry by SF Techlogis Sdn Bhd
Address: 66, Jalan Scientex Jaya 5, Taman Scientex, 81400 Senai, Johor, Malaysia.
E-mail: admin@sflorry.com
​​​​​​​Updated: 1 January 2024